RAAZ VIP Audio Portal - Late Night OTT Stories

About RAAZ Media Entertainment

RAAZ Late Night Audio OTT is an independent digital audio drama platform operated by Manish (Sole Proprietorship), located in Gurugram, Haryana.

Our Mission: We produce and broadcast premium serialized Hindi romantic suspense, emotional thrillers, and late-night audio dramas.
Platform: All stories, multi-episode voice tracks, and scripts are delivered directly over the web at raazplay.online.
Regulatory Compliance: Content is self-classified under Part III of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 as Mature (18+ A) fictional entertainment.
Commercial Standards: Full upfront pricing transparency with no hidden charges, complete consumer control over subscriptions, and 100% discrete billing descriptors.

Customer Support & Contact Details

We are available to assist with all subscriber questions, playback issues, and billing requests.

Legal Entity / Operator: Manish (Sole Proprietorship / Independent Developer)

Brand / Platform: RAAZ Media Entertainment (raazplay.online)

Registered Operational Address:
Rajendra Park, Gurugram (Gurgaon), Haryana – 122001, India

Support & Inquiries Email:
[email protected]

Support Working Hours:
Monday to Saturday, 10:00 AM – 6:00 PM IST

⚡ Inquiries are acknowledged within 24 hours and resolved within 48 business hours.

Terms & Conditions

By registering or listening to RAAZ, you agree to these terms:

Age Requirement: You must be at least 18 years of age. Content is self-classified as 18+ A fictional dramatic audio for consenting adults.
Introductory Pass: The introductory pass costs ₹1 for 24 hours of instant access to the entire VIP catalog.
Quarterly Renewal: Following the 24-hour pass, your membership renews at ₹299 every 3 months via UPI AutoPay until paused or cancelled.
Pre-Debit Intimation: Your bank sends an SMS intimation at least 24 hours prior to each quarterly renewal debit per RBI guidelines.
Non-Commercial License: Audio is for private personal listening. Copying, re-recording, or public broadcasting is prohibited.

Privacy Policy & Discreet Billing

We respect subscriber privacy and personal confidentiality above all else:

Discreet Banking Descriptor: Bank and UPI records display a neutral descriptor (such as RAAZ-DIGITAL or DIGITAL-SERVICES). No romantic story titles or mature keywords are shared with banking channels.
Security Standards: Mobile numbers and tokens are encrypted via 256-bit AES encryption in strict accordance with the Information Technology Rules, 2011.
Zero Financial Storage: Payments are processed via licensed RBI payment gateways. We do not store card CVVs, bank passwords, or UPI PINs.
No Third-Party Sharing: We never sell, rent, or trade your personal information or listening records to third parties.

Refund & Cancellation Policy

We maintain a 100% transparent cancellation and refund process:

1-Click Mandate Revocation: You can cancel your UPI AutoPay mandate anytime with zero exit fees directly from your UPI app (Google Pay, PhonePe, Paytm, BHIM) under Profile > AutoPay / Mandates.
Support Cancellation: You can also email [email protected] to have your subscription cancelled by our team within 24 business hours.
Introductory Fee: The ₹1 first-day fee activates immediate digital access and is non-refundable once audio streaming begins.
Quarterly Renewal Refunds: In the event of an inadvertent renewal debit (₹299), you may submit a refund request within 7 calendar days of the debit by writing to [email protected].
Settlement Timeline: Approved refunds are credited back to the original source UPI / bank account within 5 to 7 working days, adhering to standard RBI and banking settlement timelines.

Shipping & Delivery Policy (Digital Services)

RAAZ Media Entertainment provides 100% digital audio streaming services:

Instant Electronic Delivery: All audio stories and member features are delivered online through raazplay.online.
No Physical Shipment: No tangible goods, CDs, or packages are shipped. No shipping charges or delivery waiting times apply.
Instant Access: Upon successful authorization, VIP features are unlocked immediately on your browser.
Technical Assistance: For any access issues, write to [email protected] for immediate resolution.

Statutory Grievance Redressal Mechanism

In accordance with Rule 11 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Resident Grievance Officer: Manish

Designation: Grievance Redressal Officer

Email: [email protected]

Address: Rajendra Park, Gurugram (Gurgaon), Haryana – 122001, India

All complaints are officially acknowledged within 24 hours and redressed within 15 days in strict compliance with the statutory mechanism.

VIP Stories Collection