We are dedicated to providing responsive customer support, billing assistance, and grievance redressal for all our listeners.
Merchant & Operator Legal Entity
Manish (Sole Proprietorship / Independent Developer)
Brand / Platform Name
RAAZ Media Entertainment (raazplay.online & promo.raazplay.online)
Registered Operational / Communication Address
Rajendra Park, Gurugram (Gurgaon), Haryana – 122001, India
Customer Support Operational Hours
Monday to Saturday: 10:00 AM – 6:00 PM IST (Excluding National Holidays)
Support Response Timeframe (SLA)
- Email Acknowledgement: Within 24 hours of receipt.
- Issue Resolution: Billing queries, mandate revocations, and refund verifications are resolved within 24 to 48 business hours.
Resident Grievance Redressal (IT Rules 2021)
In accordance with Rule 11 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, consumers can address any content or compliance concerns to our Resident Grievance Officer:
- Name: Manish
- Designation: Grievance Redressal Officer
- Email: [email protected]
- Address: Rajendra Park, Gurugram (Gurgaon), Haryana – 122001, India